This page provides the detailed terms and conditions of using Tariff Tribe the (”Service”), which is owned and operated by Future Energy Associates Ltd.
These terms and condition incorporate the following policie(s): 1. our Privacy Policy, which sets out how we may use your data;
By accessing and using the Tariff Tribe web application you agree to be bound by these terms. If you do not agree to these terms, do not use this application.
Key terms
For your ease of use, we have highlighted the following keys conditions. 1. There is no fee due from a customer for use of the Service. The Service makes commission from the energy supplier we switch you to, or your current supplier if we renew your existing contract for you. These fees are fixed and based on the amount of energy you use and should be made clear by your supplier on your bill:0.8 p/kWh for electricity0.3 p/kWh for gas 2. If a supplier fails to disclose this commission or if you have further questions about how this works please contact us at info@tarifftribe.co.uk. 3. Tariff Tribe will arrange an energy contract based on the information provided by you (”Customer”). Prior to completion of the Contract, the Customer’s information will be confirmed by Tariff Tribe with the Customer by email or through the platform. It is the Customer’s responsibility to ensure at this point that all the Customer information is true, accurate, complete, reliable and current in all respects and to inform Tariff Tribe promptly if there are any errors and/or if any amendments are required. If any of the Customer information needs to be amended or rectified, this may result in the transfer being delayed or rejected by the Supplier.
If you have any specific questions in relation to our terms and conditions please contact us as info@tarifftribe.co.uk.
License We, Future Energy Associates Ltd, a company registered in England and Wales with company number 12474709 and our registered office at 6a Hermitage Road, London, England, N4 1DB, grant you a license to use:The Tariff Tribe web application software and any updates or supplements to it;Any services you connect to through the application and the content we provide to you through it (the "Service"),as permitted in these terms.Service fees
Your Privacy We only use personal data we collect through your use of the application and the Services in the ways set out in our privacy policy.
Support for the Application If you encounter any issues or wish to contact us for any reason, please email our customer service team at dylan@tarifftribe.co.uk Use of the Application In return for agreeing to comply with these terms, you may:Access and use the Tariff Tribe web application on any compatible device;View, use, and display the application and the Service on such devices strictly for your business purposes;Use any documentation we provide to support your permitted use of the application and the Service.You must keep any login details or credentials safe and confidential and notify us immediately of any unauthorised use.
Age Requirements You must be 18 or over to agree to these terms and use the application.
License Restrictions You agree not to:Sub-license, loan, provide, or use the application or the Service to provide services to third parties;Extract or use any data from the Service or our systems without permission;Copy or adapt the software except as necessary for normal use or for backup purposes.
Acceptable Use You must not:Use the application in any unlawful manner or infringe our intellectual property rights or those of any third party;Transmit objectionable material or introduce malicious code into the application;Overburden, impair, or compromise our system security or interfere with other users.
Intellectual Property Rights All intellectual property rights in the application, the Services, and any content belong to us or our licensors. The rights in the application and the Services are licensed (not sold) to you. Energy Data To use Tariff Tribe platform or the Service we ask for consent to access your SmartMeter data to provide the Service and for our business purposes. For more information on this consent and how we process this information see our privacy policy.
Third-Party Websites The Tariff Tribe platform or any Service may contain links to other websites not provided by us. Such independent sites are not under our control, and we are not responsible for their content.
Third-Party Data Where we use data from third parties to provide you with a service we are not liable for inaccuracies in such data.
Customer's obligations In addition to the Customer’s other obligations set out in these Terms, the Customer warrants, represents and undertakes: 1. to co-operate with the Supplier(s) in all matters relating to the Services including, without limitation, providing all relevant information in a timely manner as the Supplier(s) and/or Tariff Tribe may require from time to time and that all such Customer information will be true, accurate, complete, reliable and current in all respects; 2. to comply at all times with these Terms and any applicable terms and conditions imposed by a Supplier in relation to the supply of the Supplier Services; 3. that any password, user details and/or account number allocated to or created by the Customer to enable the Customer to use the Services shall be kept confidential by the Customer at all times. Tariff Tribe will be entitled to assume that any person using the Customer’s password, user details and/or account number is the Customer or someone doing so with the Customer’s permission. The Customer shall be responsible and liable for any actions of any person using the Customer’s password, user details and/or account number and shall immediately notify us of any unauthorised use of the same.
Intellectual property The Customer agrees that any and all Intellectual Property Rights in or to the Services, any information and/or materials provided the Customer, the Site and any content therein (including, without limitation, the look and feel of the Site) shall remain owned by Tariff Tribe and/or its licensors and any use or attempted use of any of the same shall constitute an infringement of Tariff Tribe (and/or its licensors’) Intellectual Property Rights and may expose the Customer to both civil and criminal liability.
Termination Without prejudice to the foregoing and any other rights and remedies that Tariff Tribe may have, Tariff Tribe shall be entitled to terminate or suspend the Service immediately upon written notice to the Customer in the event that: 1. the Customer is in breach of any of the provisions of these Terms and that in the case of a breach capable of remedy, such breach shall not have been remedied within 7 days of the date of a written notice from Tariff Tribe to the Customer specifying such breach; or 2. We suspect on reasonable grounds that the Customer may have committed or attempted to have committed any fraud against Tariff Tribe and/or any Supplier. 3. The Customer hereby agrees to indemnify, keep indemnified, defend and hold Tariff Tribe and its parent companies, subsidiaries, affiliates and each of their respective officers, directors, employees, owners, agents, suppliers, contractors, partners, information providers and licensors harmless from and against any and all claims, damages, liability, demands, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of such parties and any claims or legal proceedings which are brought or threatened arising out of or in connection with any use by or conduct of the Customer in relation to any of the Services, any transactions, dealings or arrangements made with any third party as a result of using the Services or any breach of any of the provisions of these Terms or of any law or the rights of any third party. For Suppliers You accept your the bundle prices and the price of the auction Each bid is considered to be made rationally and is legally binding You must not act maliciously
Termination We may end your rights to use the Tariff Tribe platform and Services at any time by contacting you if you have seriously breached these terms. If the issue can be resolved, we will give you a reasonable opportunity to do so.
If we end your rights to use the platform and Services: 1. You must stop all activities authorised by these terms, including your use of the platform and any Service. 2. You must delete or remove the platform from all devices in your possession and immediately destroy all copies of the platform which you have and confirm to us that you have done this. 3. We may remotely access your devices, remove the platform from them, and cease providing you with access to the Service.
Liability We aim to assist you in managing your energy contracts effectively. However, we make no guarantees that the use of our application or the Services will result in cost savings. The responsibility for verifying information and managing your energy contracts remains with you.
Updates and Modifications We may update the application and Services from time to time and may request you to accept these updates to continue its use.
Changes to These Terms We reserve the right to make changes to these terms and will notify you in advance of such changes.
Governing Law These terms are governed by English law and legal proceedings may be brought in English courts.
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